Staff and Bobby were very knowledgeable and friendly. I really feel that Bobby went above and beyond for me. I’ve been having a constant issue with my check engine light coming on about every 6 months, even though I’ve taken it in to multiple mechanics for regular maintenance, every time the light comes back on. Not only was Bobby and his team able to get to the bottom of that, he found multiple other issues with with my vehicle that were overlooked by other places. He and his staff showed me the issues, and I felt very comfortable with what was going on. I’m a young lady, so I feel many other mechanics may have taken advantage of my lack of car skills and no one has actually showed me the physical problems with my car. I’ve also been told by mechanics that the issue has been fixed, when it clearly has not. This means that I had a lot more repairs to preform on my car than expected, and more money that I needed to put into my car than expected. But Bobby was sympathetic and nice to me about it. He needed my car for the day, saw that I was stressing about money and didn’t want to take an Uber even though I live about a half an hour away. He offered the shop to pay for one! This was so sweet and really great customer service. When I went to pick up my vehicle, Bobby even gave me a coupon for a free car wash! Again, very sweet and it made me feel thought of and cared for as a customer. He even went so far as requesting me to send him the paperwork to what other places (such as the dealership) has done to make sure no stone is left unturned. And WOW did my car run GREAT. He was right, it had issues, and they solved them! I seriously didn’t even know my car could run that well. Thank you Bobby and your team!!!
Hi Victoria! Thank you so much for the generous review and for trusting us with your Nissan Sentra! We're glad to hear that you're happy with the service at our shop and that we could take care of you!
- Olive Auto Center