It was horrible, I live in my van and they knew it. I can't afford much, I live on Social Security and they told me it would be $300 diagnostic charge but that would be going toward fixing my vehicle. They didn't fix my vehicle they just charged me $300. I took it back to my original Mechanic and they were disgusted because they charged me that much money knowing I am a homeless person living in my van. My mechanic thought that was outrageous of a price. Now I have to somehow get that money back so I can fix my van. Olive Auto said that it's going to be $15,000 to get a engine. They also said they couldn't get the parts. My mechanic says it's 4,000 to get a new engine and they can get the parts. Now that's quite a bit of difference. They was not right they overcharged me. They shouldn't have charged me that $300 if they didn't do any work. That's hard on me to come up with that money and I can't get it back. All Olive Auto could come up with is to junk my van and don't get attached to it. I'm a 67 years old who just beat breast cancer,and after I left that place I just felt so betrayed and all I could do is cry.
Hi Nancy. I appreciate you letting us know how you feel. I am sorry you feel disappointed but as a business owner with integrity I had to tell you this car is not feasible to fix. It is a 26 year old mini van with 243 thousand miles in need of engine replacement, catalytic converter replacement, transmission overhaul, steering issues, etc. As I explained to you yesterday a lot of parts are getting discontinued. The money you're going to put in this car, you're better off getting a much younger car for a less money you're going to put into your van. Also diagnostic was necessary to pin point the multiple issues you were having otherwise where do we go without one? Hope this clears things up.
- Olive Auto Center