My Ford Expedition was leaking coolant. I spoke with the technician over the phone to arrange to get the car in. I dropped the car off after hours. They must have checked the car first thing in the morning and called me to tell me what needed to be done, replace a couple of hoses. I had them do the repair and the car was ready for pickup by 12:30pm. The staff are very nice and helpful. A much better experience than the dealership.